Pottery Barn Kids

Reviews about Pottery Barn Kids

• Loni Cohen

  May, 26 2018
  ★ ★ ☆ ☆ ☆
  This PB Kids is attached to the PB Bathesda location. My husband and I went into Pottery Barn this morning with our toddler in tow and did spend some time in the PB Kids side. PROS: I gave two stars because this store does display some of the PB Kids decor for you to see in person. I love Pottery Barn and believe you can get it at a reasonable price during sale promotions. CONS: We were very unimpressed by this PB Kids Bathesda location. The PB Kids side of the store is fairly small and purchases cannot be combined with those made on the PB side (so when ordering you will pay for shipping twice). The staff working in PB Kids do not seem to have adequate training. A sign was left up from a previous sale and the staff admitted they should have taken the sign down, but were unable to honor the sale any longer. The staff rang up the wrong item in the computer system and we were quoted three different prices on a glider by three different associates (prices were not displayed on the furniture). Understand, they would have been ordering/ sending us the wrong glider, which is non-refundable and non-returnable. We then encountered a manager who came off as very snooty and had an "I'm right and you're wrong" attitude, citing her number of years experience rather than attempting to help us find a solution. However, we had an entirely different experience on the Pottery Barn side of the store and ended up spending several thousand dollars there once we realized we were wasting our time in PB Kids and moved on. In sum, I can not recommend the PB Kids store in Bathesda and do hope they find some better management.

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